There are various reasons why payments may not go through. Here are some suggestions to help avoid such issue:
Credit Card
- To avoid any issues, please refrain from making multiple attempts to complete a purchase. This can result in multiple charges or a temporary hold of funds.
- If you encounter a failed transaction, please contact your credit card company for more information about the status of your account.
- If you have tried to make a payment with a credit card but your account is still inactive, there are a few common reasons for this:
1. Insufficient funds. Please ensure that your bank account has sufficient funds to make the payment.
2. Incorrect information. The information you provide when making a payment must match the information on your credit card.
3. Expired card. Check the expiration date of your card to ensure it is still valid.
4. Fraud detection. If you are using a VPN or proxy, this may trigger fraud detection and result in a declined transaction. Additionally, having an IP address from a different country than your credit card was issued in can also cause issues.
5. The transaction was declined by the issuing bank. If your transaction was declined by your bank, please contact them to allow future payments to MysteriumVPN.
- If you are using a prepaid credit card, please register it online before use. If you encounter any issues with registration, please contact the card issuer for assistance.
CoinGate
If you have tried to make a payment with Crypto Currencies but your account is still inactive, please keep in mind the following:
- Your transaction may not have been confirmed in the blockchain network yet. Please allow more time for the transaction to be processed.
- Your transaction timed out due to taking too long to make the payment.
In both cases, please contact our support team for assistance.