We understand the frustration you're experiencing with subscription errors preventing you from using our VPN app, even after making a payment. In this guide, we will provide you with step-by-step instructions to resolve these errors. Let's get started!
Troubleshooting Subscription Errors:
Step 1: Verify the Email Used for Subscription:
1. Double-check that you are using the exact same email address that you used when subscribing to our VPN service.
2. It's common for users to have multiple email addresses, and sometimes they may inadvertently use the wrong one during the login process.
3. Ensure you are using the correct email associated with your subscription to avoid any authentication issues.
Step 2: Update the VPN App:
1. Check if your VPN app is running on the latest version.
2. Outdated versions may encounter compatibility issues or bugs that can affect the subscription process.
3. Visit your device's app store (e.g., Google Play Store or Apple App Store) and search for our VPN app.
4. If an update is available, install it and restart the app to see if the subscription errors persist.
Step 3: Reinstall the VPN App:
1. If you've verified the email and updated the app, but the subscription errors persist, consider uninstalling and reinstalling the VPN app.
2. Delete the app from your device and download it again from the respective app store.
3. Reinstalling the app can often resolve any underlying issues or conflicts that may be causing the subscription errors.
4. After reinstalling, launch the app and attempt to log in using the correct email and password.
1. Contact Us for Assistance:
- Reach out to our support team via chat or email at [email protected].
- Explain the situation and provide them with relevant details, such as your email address and any error messages you encountered.
We apologise for the inconvenience you've experienced with subscription errors in our VPN app. By following the troubleshooting steps outlined above, you should be able to resolve these errors and regain access to our app. If you encounter any difficulties or wish to proceed with deleting your VPN account, our dedicated support team is here to assist you. Reach out to us at [email protected], and we'll be happy to help.